Customer Service


Our Toll Free number in the USA is  +1 (888) 254-4818


We are available from 8am  to 9pm  Eastern Standard Time USA from Monday to Friday, if we are busy please leave a message in the mailbox and we will return your call ASAP. 


EVERY CUSTOMER WILL GET EXCELLENT CUSTOMER SERVICE.


 

Pre Purshase Technical Inquiries

Please email Fernan at: export@excelamerica.com (please send an email with a clear description of the inquiry


Shipping & Delivery

Excel On-line Store's goal is to provide our customers total satisfaction. We ship orders next business day "once payment has cleared". All questions and comments are welcomed.

If you have a SHIPPING INQUIRY please contact us   at: sales@excelamerica.com  with your invoice number and we will answer the same day.

EXCELAMERICA LLC is commited to answer 100% of the emails sent by our customers. 


Privacy & Security

All credit card information processed through our web site is sent to us encrypted via a secure server. We are the only ones who can decode your information. Additionally we thoroughly investigate the validity of all credit cards to protect against fraud. For your protection, all orders must pass our comprehensive fraud check and verification of your billing address before being shipped.

Orders placed through excelonlinestore.com are encrypted; using SSL Technology, information sent via the Internet is encrypted to protect access to communications and transactions. It is important for you to guard against unauthorized access to your computer. Be sure to sign off when finished using a shared computer


Returns & Replacements

Excel On Line Store offers the following Returns Policy:

 

RETURNS ACCEPTED

(1) ITEM acceptable: unopened or opened with all original materials. Item and packaging in EXCELLENT conditions.

(2) Customer must request an RMA (Return of material authorization) before returning ITEM to receive specific instructions and authorization to return item to  Maria at sales@excelamerica.com

(3) Returning SHIPPING,HANDLING AND INSURANCE  costs: Buyer pays

(4) REFUND = Sale price (will not include shipping or handling costs), once item is received at warehouse refund will be sent to your paypal email address.

(5) RESTOCKING FEE OF 20 % PLUS ORIGINAL SHIPPING COST (IF FREE SHIPPING) WILL BE ASSESED 


Payment, Pricing & Promotions

We recieve most credit card providers and Paypal.

Export and Wholesale please contact  :  export@excelamerica.com