Customer Service

Our Toll Free number in the USA is +1 (888) 254-4818 We are available from 8am to 8pm Eastern Standard Time USA from Monday to Friday, if we are busy please leave a message in the mailbox and we will return your call ASAP. EVERY CUSTOMER WILL GET EXCELLENT CUSTOMER SERVICE.

Pre Purshase Technical Inquiries

Please email Fernan at (please send an email with a clear description of the inquiry


Shipping & Delivery

Excel Online Store’s goal is to provide our customers total satisfaction. We ship orders the next business day “once payment has cleared”. All questions and comments are welcomed.

If you have a SHIPPING INQUIRY please contact us at  with your invoice number and we will answer the same day.

EXCELAMERICA LLC is committed to answering 100% of the emails sent by our customers.


Privacy & Security

All credit card information processed through our website is sent to us encrypted via a secure server. We are the only ones who can decode your information. Additionally, we thoroughly investigate the validity of all credit cards to protect against fraud. For your protection, all orders must pass our comprehensive fraud check and verification of your billing address before being shipped.

Orders placed through are encrypted; using SSL Technology, information sent via the Internet is encrypted to protect access to communications and transactions. It is important for you to guard against unauthorized access to your computer. Be sure to sign off when finished using a shared computer


Returns & Replacements

Excel On-Line Store offers the following Returns Policy:



(1) ITEM acceptable: unopened or opened with all original materials. Item and packaging in EXCELLENT conditions.

(2) Customer must request an RMA (Return of material authorization) before returning ITEM to receive specific instructions and authorization to return the item to  Maria at

(3) Returning SHIPPING, HANDLING, AND INSURANCE  costs: Buyer pays

(4) REFUND = Sale price (will not include shipping or handling costs), once the item is received at the warehouse refund will be sent to your PayPal email address.



Payment, Pricing & Promotions

We receive most credit card providers and Paypal.

Export and Wholesale please contact:

Open chat
💬 Need help?
Hello 👋
Can we help you?